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Ready to ship in 2-3 weeks from United States (US)
Q. How long does shipping take.
Shipping takes 5-21 BUSINESS days NOT including weekends & orders aren’t sent out on Holidays or on weekends. (10-25 BUSINESS days during high volume times meaning if you placed a order on a SALE) if this is a issue please DO NOT ORDER. Once order is Shipped that’s when you will receive tracking number. if you didn’t receive tracking that means order not shipped Please check spam folder and/or search inbox (We are taking extra safety precautions due to Covid-19) Orders do not ship until they are fully processed. please take order processing time into consideration
Q.Was my order received
Once you place a order on unanimity.net you will receive a confirmation email with a Order # stating your order has been received. IF you entered the wrong email at checkout, unfortunately there isn’t anything we can do. If you have entered the wrong email next time please slow down and double check your information. We are unable to update change or remove email addresses. If you are wanting to confirm your order you can do so by your bank records
Q. How do I change or cancel my order?
We are sorry to inform you, Every purchase is a final sale & We don’t have authorization to cancel orders Under any circumstances.
Q. Can I return or exchange an item?
We work at an exchange only basis. Exchanges ONLY means, returns are acceptable for any damaged product ONLY. If you have received any damaged items, you must contact us via email at info@theblackwallstreet, with a picture of damaged items & also a picture of the label for proof of purchase within 48 hours of receiving the damaged products, THOSE ARE THE RULES.
Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items. We suggest getting a PO Box to prevent that. YOU would also need to file a claim with your local post office or call usps for further assistance on this matter.
Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform you, If you provided an incorrect address at checkout, a refund will not be granted but if you notice it same day you place order & BEFORE your order is shipped a $9 Address change fee will be required to go into system & manually correct. It doesn’t matter if you forgot. EXAMPLE: apt # or one letter less or too many, it’s ALL apart of your information. IF it is incorrect, unfortunately order will go to address you listed and if returned you will be refunded within 30 days
Q. What service do you use for shipping?
USPS ONLY. www.usps.com to track & locate updates
Q. What happens when my order is returned to sender?
Once your order is returned to GENDERATIONS NCOMPANY “the sender”, you can pay an $11 ReShip Fee, to reship your returned order. If not, we will issue a store credit in the full amount of your order, minus the shipping cost. Due to the $11 Reship Fee not being received.
Q. Do you ship internationally?
Q. I am an international customer. Do I have to pay customs and taxes?
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Q. My order was returned due to wrong address or for a unknown reason
For returned items it’s $9 to reship order to you or you will be refunded within 30 days minus shipping fee
Q. I received the wrong order or missing item what do I do
Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your label on your package is your proof of purchase and it must be presented in a pic for ALL discrepancies. This includes, missing,Wrong and damaged items. You will need to upload a picture of the items received, the label on package, and email those along with the issue you are seeking to get resolved to info@theblackwallstreet
The value of the store credit will be in the amount the item was purchased, SHIPPING FEE ARE NON-REFUNDABLE
Q. Can I add to my order?
Unfortunately there isn’t a way to Add to an order, once you have checkout and paid. You will need to place a new order.
- Store Name: Hidden Treasures
- Vendor: Hidden Treasures
- Address: Indianapolis, IN 46254
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